Welcome Desk Volunteer

The Welcome Desk Volunteer serves as the welcoming face and voice of Life Center Church. This person creates a warm, professional first impression for everyone who calls or walks through our doors — whether that’s a first-time guest, a longtime member, or someone reaching out during a difficult moment. This role requires discretion, a servant’s heart, and the ability to stay calm and helpful under a variety of situations.

Time commitment

• One shift per week, approximately 3–4 hours
• Consistent, ongoing weekly commitment preferred

Reports to

Office Manager (with some prayer and benevolence triage falling under the oversight of the Care Pastor)

Key responsibilities

Phone and Reception

• Answer incoming calls promptly and professionally; route calls to the appropriate staff member or ministry
• Greet in-person visitors warmly and help them find who or what they need
• Locate staff for in-person appointments or urgent pastoral calls
• Answer general questions about the church, ministries, and events

Confidentiality and Sensitive Situations

• Handle sensitive or confidential information with discretion and care
• Triage prayer and benevolence requests according to church guidelines, coordinating with Care Ministry volunteers under the Care Pastor’s oversight

Administrative Support

• Support other ministries as needs arise during the volunteer shift
• Assist with baby dedication scheduling and registration payments
• Sort and process incoming and outgoing mail
• Maintain staff drink fridges and coffee area (stocking/tidying)
• Proofread documents and communications as requested
• Monitor and help track background check completion status

Qualifications and qualities

• A warm, welcoming, and professional demeanor, in person and on the phone
• Strong communication skills and a genuine care for people
• Trustworthy with confidential and sensitive information
• Comfortable multitasking in a sometimes busy front-office environment
• Basic computer and phone system skills (training provided)
• Reliable and consistent with scheduled shifts
• Heart to serve the church body and support its ministries
• Must complete a background check

What you’ll gain

• A meaningful way to serve your church family
• Front-row exposure to the life and ministry happening at Life Center
• Relationships with staff, fellow volunteers, and the congregation
• Training and support from the front office team

Interested in serving in this role?

Contact Karen at info@lifecenter.net to learn more or to get started.